Why enterprise resource planning initiatives do succeed in the long run: A case-based causal network

PLoS One. 2021 Dec 16;16(12):e0260798. doi: 10.1371/journal.pone.0260798. eCollection 2021.

Abstract

Despite remarkable academic efforts, why Enterprise Resource Planning (ERP) post-implementation success occurs still remains elusive. A reason for this shortage may be the insufficient addressing of an ERP-specific interior boundary condition, i.e., the multi-stakeholder perspective, in explaining this phenomenon. This issue may entail a gap between how ERP success is supposed to occur and how ERP success may actually occur, leading to theoretical inconsistency when investigating its causal roots. Through a case-based, inductive approach, this manuscript presents an ERP success causal network that embeds the overlooked boundary condition and offers a theoretical explanation of why the most relevant observed causal relationships may occur. The results provide a deeper understanding of the ERP success causal mechanisms and informative managerial suggestions to steer ERP initiatives towards long-haul success.

MeSH terms

  • Delivery of Health Care, Integrated / organization & administration*
  • Efficiency, Organizational / standards*
  • Financial Management, Hospital / methods*
  • Health Care Rationing / standards*
  • Health Resources / organization & administration*
  • Hospital Information Systems / standards*
  • Humans
  • Planning Techniques
  • Resource Allocation / methods*
  • Software

Grants and funding

The author(s) received no specific funding for this work.