Consumer preferences for general practitioner services

Health Mark Q. 2003;20(3):3-19. doi: 10.1300/j026v20n03_02.

Abstract

This study focuses on segmenting the market for General Practitioner services in a regional setting. Using factor analysis, five main service attributes are identified. These are clear communication, ongoing doctor-patient relationship, same gender as the patient, provides advice to the patient, and empowers the patient to make his/her own decisions. These service attributes are used as a basis for market segmentation, using both socio-demographic variables and cluster analysis. Four distinct market segments are identified, with varying degrees of viability in terms of target marketing.

Publication types

  • Comparative Study
  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adolescent
  • Adult
  • Aged
  • Consumer Behavior / statistics & numerical data*
  • Factor Analysis, Statistical
  • Family Practice / organization & administration
  • Family Practice / standards*
  • Female
  • Focus Groups
  • Health Services Accessibility
  • Humans
  • Male
  • Marketing of Health Services / methods*
  • Middle Aged
  • New South Wales
  • Patient Participation
  • Physician-Patient Relations
  • Sex Factors
  • Socioeconomic Factors
  • Surveys and Questionnaires