It is important to evaluate the quality of service (QoS) of bus rapid transit (BRT) station platform operation. Passenger-specific area (PSA) is used as a QoS measure which is determined by considering passenger activities separately. As passengers perform various activities on the same platform space, there is a need to evaluate BRT platform QoS by considering the activities collectively. When evaluating transit station platforms, many researchers calculated PSA for the whole platform area, while very few researchers highlighted the importance of evaluating the platform as small, partitioned areas. By considering these findings and gaps in the literature, this study evaluates QoS of the platform on a cell by cell basis using PSA. We use time-space analysis and passenger-minutes of each activity to develop a methodology to determine PSA, by considering stationary passengers, circulating passengers, and passengers overall. To evaluate platform QoS, we define threshold service levels using passenger-minutes of activities and Fruin's QoS criteria. For the case study BRT station, we find that PSA varies significantly between platform cells. It is evident from the results that it is important to identify highly congested areas in the platform and apply measures to improve platform QoS.
Keywords: Bus rapid transit; Passenger-specific area; Platform cell; Quality of service; Service levels; Station platforms; Time–space analysis.
© The Author(s), under exclusive licence to Springer-Verlag GmbH, DE part of Springer Nature 2021.