Determining information system end-user satisfaction and continuance intension with a unified modeling approach

Abstract

With the different characters of datatypes and large amount of data going to be managed in open-source database, localization to the specific linguistics is the major concern in Ethiopia, as the nation used different datatypes compared to the Gregorian systems. In this regard Amharic localization in open-source database can handle the difficulties in managing data for governmental and non-governmental organizations. Amharic Extension Module was introduced to governmental organizations for the data management capabilities. But, there is no research that can explore the system's quality, the users' satisfaction and intension of continuance of Amharic Extension Module from the perspective of both computer literates and illiterates. Therefore, this research work attempt or try to empirically examine and analyze the system quality, the users' satisfaction and intension of continuance of Amharic Extension Module from the perspective of all users in POESSA The major purpose/aim of this study/research is to brand or make up the research break/gap in the area of localization specific to the Amharic locals, and to show the implication of the practical and theoretical way based on the results of the research. For this purpose, questionnaires were used for the collection of the research data. A total of 395 copies of the questionnaires were distributed and 385 of them are collected without any problem from the organization indicated herewith. The statistical analysis tools such as SPSS and AMOS, and methods such as Structural equation model were used for the analysis of the research data. The results of the research recommended and suggested that system quality can significantly influence confirmation. Meanwhile, confirmation can directly and significantly influence perceived usefulness, performance expectations, and satisfaction. Additionally, performance expectation, perceived usefulness and confirmation can significantly impact/influence satisfaction. The satisfaction directly and most importantly and significantly influences the continuance intension. Finally, the research delivers/provides a concert indication for the legitimacy and validity of the integrated and combined models of UTUAT, ECTM, and D&M ISS in the field of localizations which can be a hypothetical and theoretical foundation for Amharic Extension Module-AEM users' and services of it.

Keywords: Continuance intention; ECTM; ISS model; Integrated models; Localization; System quality; UTAUT.