Do hospitals attaining a public recognition for treating nurses fairly deliver better-quality health care? Evidence from cross-sectional analysis of California hospitals

Hsiu-Chu Shen; Chien-Ching Li; Shu-Chuan Jennifer Yeh

doi:10.1111/jan.16123

Do hospitals attaining a public recognition for treating nurses fairly deliver better-quality health care? Evidence from cross-sectional analysis of California hospitals

J Adv Nurs. 2024 Feb 21. doi: 10.1111/jan.16123. Online ahead of print.

Authors

Hsiu-Chu Shen^{1

2

3}, Chien-Ching Li⁴, Shu-Chuan Jennifer Yeh⁵

Affiliations

¹ Division of Neurology, Department of Medicine, Kaohsiung Veterans General Hospital, Kaohsiung, Taiwan.
² Center for Geriatrics and Gerontology, Kaohsiung Veterans General Hospital, Kaohsiung, Taiwan.
³ Department of Business Management, National Sun Yat-Sen University, Kaohsiung, Taiwan.
⁴ Department of Health Systems Management, Rush University, Chicago, Illinois, USA.
⁵ Department of Business Management, Institute of Health Care Management, National Sun Yat-sen University, Kaohsiung, Taiwan.

PMID: 38382902
DOI: 10.1111/jan.16123

Abstract

Aim: This study explored whether hospitals that allocate greater resources to their nursing staff provide better healthcare services than those that invest less in their nursing personnel.

Design: Cross-sectional logistic and tobit analyses.

Methods: We examined a sample of 314 California hospitals in 2017. We obtained a hospital's public recognition for treating nurses fairly between 2015 and 2017 from Nurse.org, the largest online community of nurses. We derived a hospital's healthcare quality in 2018 from the 2019-2020 Best Hospitals rankings released by U.S. News, a well-known media company publishing independent healthcare assessments periodically.

Results: Our results showed that a nurse-friendly workplace was a crucial determinant of its overall healthcare quality.

Conclusion and implications: Healthcare administrators keen to enhance the quality of healthcare services should consider creating nurse-friendly workplaces. Furthermore, their evaluation of nurses' contributions to overall healthcare quality should not solely depend on the nurse-assessed quality of care, but rather comprise not only broad aspects of patient outcomes in primary care but also patient experiences, care-related factors and expert opinions.

Patient or public contribution: Our study helped address the overwhelmed healthcare system, whose long-running shortage of nurses has been exacerbated by the COVID-19 pandemic. Our work suggested that a hospital's investment in a nurse-friendly workplace can enhance its acquisition, retention and devotion of the nursing staff. This, in turn, can have profound impacts on its overall healthcare quality.

What already is known: Existing empirical evidence on the relation between nurse-friendly workplace and healthcare quality is limited and inconclusive.

What this paper adds: We documented evidence that the quality of healthcare services provided by hospitals varies with their treatment of nursing staff.

Implications for practice/policy: Our results provided insights into key policies that have the potential to improve healthcare quality.

Keywords: friendly workplace; healthcare quality; treatment of nursing staff.