As reliance on digital communication grows, so does the importance of communicating effectively with text. Yet when communicating with text, benefits from other channels, such as hand gesture, are diminished. Hand gestures support comprehension and disambiguate characteristics of the spoken message by providing information in a visual channel supporting speech. Can emoji (pictures used to supplement text communication) perform similar functions? Here, we ask whether emoji improve comprehension of indirect speech. Indirect speech is ambiguous, and appropriate comprehension depends on the receiver decoding context cues, such as hand gesture. We adapted gesture conditions from prior research (Kelly et al., 1999, Experiment 2) to a digital, text-based format, using emoji rather than gestures. Participants interpreted 12 hypothetical text-message exchanges that ended with indirect speech, communicated via text only, text+emoji, or emoji only, in a between-subjects design. Like that previously seen for hand gesture, emoji improved comprehension. Participants were more likely to correctly interpret indirect speech in the emoji-only condition compared with the text+emoji and the text-only conditions, and more likely in the text+emoji condition compared to the text-only condition. Thus, emoji are not mere decoration, but rather are integrated with text to communicate and disambiguate complex messages. Similar to gesture in face-to-face communication, emoji improve comprehension during text-based communication.
Keywords: Comprehension; Digital communication; Emoji; Gesture.
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