Outcome of management based on "1+X" model in a health examination center

Abstract

Objective: To investigate the effect of management measures based on the "1+X" model in physical examination centers.

Methods: This retrospective study was conducted on 5362 individuals who underwent physical examinations in Heping Hospital Affiliated to Changzhi Medical College from January 1, 2020 to December 31, 2022. These subjects were divided into an observation group (n=2681) and a control group (n=2681) according to the different management measures. Subjects from the control group were given routine management measures, while those from the observation group were given management measures based on the "1+X" model. The scores of negative emotions, waiting time for physical examination, acquisition of health knowledge, satisfaction for the physical examinations, and efficiency and degree of credibility in medical management were evaluated and compared between the two groups.

Results: After management, the scores of anxiety and depression in both groups were significantly reduced in contrast to before management, and the two scores were significantly lower in the observation group than those in the control group (P<0.05). The observation group experienced significantly shorter waiting time for routine urination, blood sampling, internal and surgical examinations, and electrocardiogram than the control group (all P<0.001). The acquisition of health knowledge in the observation group was significantly better than that in the control group (P<0.05). The satisfaction rates of the observation group in the terms of service attitude, examination environment, health education, and follow-up services were significantly better than those in the control group (all P<0.05). Moreover, the efficiency and degree of credibility in medical management in the observation group were better than those in the control group.

Conclusion: The application of management measures based on the "1+X" model has a good effect in our physical examination center. On the one hand, it can significantly reduce the waiting time for various physical examinations and alleviate the negative emotions of physical examinees. On the other hand, it can effectively enhance the overall acquisition of health knowledge, the satisfaction of physical examination, and the efficiency and degree of credibility in medical management. This management model is worthy of clinical promotion and application.

Keywords: Health examination center; application effect; management for physical examinations; “1+X” mode.