Purpose: To examine healthcare service development needs for persons experiencing homelessness from the perspective of frontline staff at a homeless shelter in Montreal, Quebec.
Design: Qualitative descriptive design.
Methods: Purposive sampling, semi-structured interviews with frontline shelter staff (n = 8), and thematic analysis.
Findings: Themes included: 1) Challenges meeting healthcare service needs in a shelter environment. 2) Visions for improving healthcare services while accounting for health issues and barriers to care. 3) Participants' own knowledge gaps around health and healthcare services.
Conclusions: Future research should emphasize this group's crucial role in homelessness healthcare services development.