Improving clinical trial recruitment with warm transfers

Kyle Peer; Jonathan Cotliar; Andrew Goulian

doi:10.1177/20552076231191315

Improving clinical trial recruitment with warm transfers

Digit Health. 2023 Jul 31:9:20552076231191315. doi: 10.1177/20552076231191315. eCollection 2023 Jan-Dec.

Authors

Kyle Peer¹, Jonathan Cotliar¹, Andrew Goulian^{1

2}

Affiliations

¹ Science 37, Culver City, CA, USA.
² California Northstate University College of Medicine, Elk Grove, CA, USA.

Abstract

During recruitment for a large, decentralized clinical trial for high-risk individuals with COVID-19, respondents were either transferred in real-time to a clinical research coordinator (i.e. warm transfer), or a callback time was arranged. A retrospective analysis was conducted on 2341 respondents comparing the rate of enrollment among those who were warm-transferred and those for whom a callback was arranged. A respondent who warm-transferred was significantly more likely to enroll in the clinical trial.

Keywords: Digital recruitment; digital clinical trials; patient accessibility; telehealth.