Nowadays, technology-based counselling like artificial intelligence (AI) and messenger-based counselling (MBC) is believed to be beneficial. However, how to observe and to interpret the client's behaviour during MBC is not simple even for the counsellor, and AI will not be able to do so. For instance, the behaviours worth highlighting when conducting MBC are type-delete-retype-delete-retype, the typing period, emoticons and replay quickness.
Keywords: Artificial intelligence; behaviour; online counselling; young people.
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