Broadband near-infrared (NIR) spectroscopy generated from a phosphor-converted light-emitting diode (pc-LED) has multifunctional applications, including food-quality analysis, bio-medical and night-vision, stimulating the demand for developing various NIR phosphors with desired properties. Herein, we selected a highly distorted garnet Ca4HfGe3O12 as the host and explored the near-infrared luminescence of Cr3+. As expected, this material achieved a long-wavelength NIR emission and excellent absorption efficiency based on the effect of Jahn-Teller distortion. The synthesized Ca4HfGe3O12:Cr3+ phosphor exhibits a broadband NIR emission peaking at 840 nm with a full width at half maximum of 150 nm, and the absorption efficiency reaches 48.0%. However, the internal quantum efficiency of the 6 mol% Cr3+-doped sample was measured to be only 35.3% and the integral emission intensity at 373 K kept only 60.1% of the initial intensity. The possible reasons for the unsatisfactory internal quantum efficiency and thermal stability were systematically analyzed, which provided a comprehensive understanding of the relationship between the crystal structure and the luminescent properties of Cr3+-activated garnet-type phosphors. Nevertheless, the as-prepared NIR pc-LED device exhibits a NIR output of 16.52 mW with a NIR photoelectric conversion efficiency of 5.92% driven by 100 mA current, indicating the potential of this material for application in NIR pc-LED.