Learning activities are at the front-line of first impressions. In this paper, the education and training program for a large electronic health record transition project is presented. Management, and staff were interviewed before, during, and after implementation on their perception, reception, and benefit of various learning activities. Daily clinical work and obligations complicate adherence to learning programs, and the clinical professions differ in their approach to mandatory activities. Local learning activities empower staff, and planners should consider embedding room for adjustment of learning program during implementation.
Keywords: EHR transition; Education; Electronic Health Records; Training.