The Clinical Resource Hub Initiative: First-Year Implementation of the Veterans Health Administration Regional Telehealth Contingency Staffing Program

J Ambul Care Manage. 2023 Jul-Sep;46(3):228-239. doi: 10.1097/JAC.0000000000000468. Epub 2023 Apr 21.

Abstract

Health care systems face challenges providing accessible health care across geographically disparate sites. The Veterans Health Administration (VHA) developed regional telemedicine service focusing initially on primary care and mental health services. The objective of this study is to describe the program and progress during the early implementation. In its first year, the Clinical Resource Hub program provided 244 515 encounters to 95 684 Veterans at 475 sites. All 18 regions met or exceeded minimum implementation requirements. The regionally based telehealth contingency staffing hub met early implementation goals. Further evaluation to review sustainability and impact on provider experience and patient outcomes is needed.

Publication types

  • Research Support, U.S. Gov't, Non-P.H.S.

MeSH terms

  • Delivery of Health Care
  • Humans
  • Telemedicine*
  • United States
  • United States Department of Veterans Affairs
  • Veterans Health
  • Veterans*
  • Workforce