From Corporate Social Responsibility to Employee Well-Being: Navigating the Pathway to Sustainable Healthcare

Naveed Ahmad; Zia Ullah; Hyungseo Bobby Ryu; Antonio Ariza-Montes; Heesup Han

doi:10.2147/PRBM.S398586

From Corporate Social Responsibility to Employee Well-Being: Navigating the Pathway to Sustainable Healthcare

Psychol Res Behav Manag. 2023 Apr 5:16:1079-1095. doi: 10.2147/PRBM.S398586. eCollection 2023.

Authors

Naveed Ahmad^{1

2}, Zia Ullah³, Hyungseo Bobby Ryu⁴, Antonio Ariza-Montes⁵, Heesup Han⁶

Affiliations

¹ Faculty of Management, Department of Management Sciences, Virtual University of Pakistan, Lahore, 54000, Pakistan.
² Faculty of Management Sciences, University of Central Punjab, Lahore, 54000, Pakistan.
³ Leads Business School, Lahore Leads University, Lahore, 54000, Pakistan.
⁴ Foodservice & Culinary Art, Department of the College of Health Sciences, Kyungnam University, Changwon-si, Gyeongsangnam-do, Republic of Korea.
⁵ Social Matters Research Group, Universidad Loyola Andalucía, Córdoba, Spain.
⁶ College of Hospitality and Tourism Management, Sejong University, Seoul, Republic of Korea.

Abstract

Purpose: Despite extensive research on the impact of corporate social responsibility (CSR) on employee outcomes, only limited research has been conducted to investigate the impact of CSR on healthcare employees' burnout (BUO). Additionally, the underlying mechanism by which CSR may reduce BUO has not been fully understood. In order to fill these gaps, we explored the relationship between CSR and BUO, as well as the possible mediating effects of subjective wellbeing (SW) and compassion (CM). Also, employee admiration (AM) was examined as a moderating factor.

Methods: The study utilized a questionnaire to collect data, which was distributed using the paper-pencil method. A total of 335 healthcare employees, including nurses, doctors, paramedics, and general administration, participated in the study. Specifically, we focused on the healthcare segment of Pakistan. A survey was conducted to assess participants' perceptions of CSR practices, BUO, AM, SW, and CM within their organizations. The questionnaire consisted of several standardized scales validated in previous research.

Results: We investigated the relationship between CSR and BUO using the AMOS software. BUO was negatively associated with CSR, suggesting that organizations with strong CSR practices may be able to reduce employee burnout. Moreover, the relationship between CSR and BUO was mediated by both subjective wellbeing (SW) and compassion (CM), revealing how CSR may impact employee burnout. Furthermore, we found that employee admiration (AM) buffered the relationship between CSR and BUO.

Findings: BUO is a growing concern among healthcare professionals and has the potential to negatively impact the quality of patient care, staff morale, and, ultimately, the success of healthcare organizations. BUO in healthcare settings can be effectively addressed by implementing CSR strategies. Effective CSR strategies should be implemented in a meaningful way to employees and provide them with opportunities to engage in activities that align with their values and interests.

Keywords: CSR; burnout; healthcare; mental health; wellbeing.

Grants and funding

This research received no external funding.