1 Policy, Practice subgroup of the International Association for Communication in Healthcare (pEACH), UK; College of Health, Medicine and Wellbeing, School of Medicine and Public Health, University of Newcastle, Callaghan, Australia. Electronic address: Conor.Gilligan@newcastle.edu.au.
2 Policy, Practice subgroup of the International Association for Communication in Healthcare (pEACH), UK; Department of Linguistic Sciences and Foreign Literature, Catholic University of the Sacred Heart, Milan, Italy.
3 Policy, Practice subgroup of the International Association for Communication in Healthcare (pEACH), UK; Department of Biomedical Informatics, College of Medicine, University of Arizona, Phoenix, USA.