Explore characteristics of the facilitator, group, and interaction that influence whether a group discussion about data leads to the identification of a clearly specified action plan. Peer-facilitated group discussions among primary care physicians were carried out and recorded. A follow-up focus group was conducted with peer facilitators to explore which aspects of the discussion promoted action planning. Qualitative data was analyzed using an inductive-deductive thematic analysis approach using the conceptual model developed by Cooke et al. Group discussions were coded case-specifically and then analyzed to identify which themes influenced action planning as it relates to performance improvement. Physicians were more likely to interact with practice-level data and explore actions for performance improvement when the group facilitator focused the discussion on action planning. Only one of the three sites (Site C) converged on an action plan following the peer-facilitated group discussion. At Site A, physicians shared skepticism of the data, were defensive about performance, and explained performance as a product of factors beyond their control. Site B identified several potential actions but had trouble focusing on a single indicator or deciding between physician- and group-level actions. None of the groups discussed variation in physician-level performance indicators, or how physician actions might contribute to the reported outcomes. Peer facilitators can support data interpretation and practice change; however their success depends on their personal beliefs about the data and their ability to identify and leverage change cues that arise in conversation. Further research is needed to understand how to create a psychologically safe environment that welcomes open discussion of physician variation.
Keywords: Audit and feedback; Implementation; Physician learning; Practice improvement; Primary care.
Family doctors have access to a lot of data on their practice. However, doctors report difficulties in thinking of ways to use this data to improve their practice. Group discussions among doctors may be one way to support practice improvements. This study analyzed discussions among three groups of doctors to see which aspects of the discussions helped the doctors come up with new ways to improve their practices. The ability of the person leading the discussion to continually re-focus the conversation on the goal of making a change was key to whether the group made any progress. The first group was skeptical of the data and felt that its findings were beyond their control; the second group had trouble focusing on a single outcome; and the third group successfully identified an action. None of the groups discussed how their actions might contribute to the outcomes.
© The Author(s) 2023. Published by Oxford University Press on behalf of the Society of Behavioral Medicine.