Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach

Shubin Yu; Luming Zhao

doi:10.2196/39573

Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach

J Med Internet Res. 2022 Dec 8;24(12):e39573. doi: 10.2196/39573.

Authors

Shubin Yu¹, Luming Zhao²

Affiliations

¹ Department of Communication and Culture, BI Norwegian Business School, Oslo, Norway.
² School of Journalism, Fudan University, Shanghai, China.

PMID: 36454078
PMCID: PMC9782388
DOI: 10.2196/39573

No abstract available

Keywords: behavioral intention; chatbot; design; emotion; emotional intensity; health care; human behavior; icon-based; perception; predict; psychological distance; text-based.

MeSH terms

Delivery of Health Care
Emotions
Humans
Text Messaging*