The role of enterprise architecture-driven dynamic capabilities and operational digital ambidexterity in driving business value under the COVID-19 shock

Rogier van de Wetering

doi:10.1016/j.heliyon.2022.e11484

The role of enterprise architecture-driven dynamic capabilities and operational digital ambidexterity in driving business value under the COVID-19 shock

Heliyon. 2022 Nov 8;8(11):e11484. doi: 10.1016/j.heliyon.2022.e11484. eCollection 2022 Nov.

Author

Rogier van de Wetering¹

Affiliation

¹ Faculty of Science, Department of Information Sciences, The Open University, the Netherlands.

Abstract

This article builds upon the dynamic capabilities view and argues that firms that developed their dynamic capabilities using enterprise architecture (EA) are better equipped to cope with the COVID-19 shock. An online survey collected data from 414 senior practitioners, business and IT managers, and executives. The study's research model containing three hypotheses was assessed by applying Partial Least Squares (PLS) structural equation modeling (SEM), PLS-SEM. Outcomes point out that dynamic capabilities driven by EA enhance the firm's digital dynamic capability and, therefore, the competencies to manage digital technologies. This capability subsequently enhances the firms' operational digital ambidexterity. Also, outcomes show that operational digital ambidexterity significantly impacts business value. This study advances our knowledge and insights on developing EA-driven dynamic capabilities under COVID-19 and unfolds key areas where decision-makers should invest in enhancing business value.

Keywords: Business value under COVID-19; Digital dynamic capability; Dynamic capabilities; EA-Driven dynamic capabilities; Enterprise architecture (EA); Operational digital ambidexterity.