Video consultations (in combination with remote STI testing) can benefit both public sexual health clinics (SHCs) and their clients. The Dutch public SHCs explored the extent to which video consultations are accepted and appreciated-compared to face-to-face consultations-by both young clients (under 25 years) and nurses who normally carry out consultations. A mixed-methods study, using online questionnaires and telephone interviews with both young clients (aged under 25 years) and nurses (focus groups), was conducted to evaluate acceptance and appreciation of video and face-to-face consultations of the SHCs. Young clients evaluated 333 video consultations and 100 face-to-face consultations. Clients rated the VCs and F2F consultations as being of equal high level on five evaluation criteria (e.g. how it feels to talk about sex with a nurse, contact with the nurse). These positive results were confirmed in the interviews. Most important perceived advantages of VCs were time saving, ease, and feelings of comfort and safety. The nurses evaluated 422 VCs and 120 F2F consultations, rating the VCs and F2F consultations on an equal high level on three evaluation criteria (e.g., contact with the client, possibility to continue asking questions). Increasing accessibility of SHC consultations, getting faster to the point and saving time were mentioned as advantages of VCs during the focus group sessions with nurses. Video consultations are accepted and appreciated by young clients and nurses. They can be used for standard STI consultations that do not require a physical examination.
Keywords: STI; access; patient satisfaction; sexual health; video consultation.
Traditionally, public health consultations for sexually transmitted infections (STIs) and other sexual health problems that young people in the Netherlands have, are offered on a face-to-face (F2F) basis. For some clients, who, for example, live further away from a clinic or are afraid of meeting acquaintances at the clinic, this can create barriers. By offering video consultations (VCs) these barriers can be removed. For clinics, VCs may cut costs and may reach high-risk clients via online services who do not make sufficient use of F2F consultations. Using a mixed-methods study, we investigated to what extent young clients and nurses accepted and rated VCs compared to face-to-face consultations. 433 young clients evaluated 333 VCs and 100 F2F consultations. Nurses evaluated 422 VCs and 120 F2F consultations. The young clients of Sexual Health Clinics (SHCs) appreciated and accepted a VC on a similar level to that of a F2F consultation. According to nurses, VCs can be an attractive addition to the services of SHCs. VCs can be used for standard STI consultations that do not require a physical examination. The advantages of VCs can contribute to reaching target groups that make less use of the current services of SHCs.
© The Author(s) 2022. Published by Oxford University Press.