Material production processes are special processes. As part of continuous improvement, it is extremely important to find the causes of the incompatibilities that occur in them. To increase the effectiveness of these actions, different methods are used. The purpose of this study was to present an original method that allows the classification to improve the combinations of actions of product with material incompatibility. The originality of this method allows for the sequential and coherent operation of adequate analysis techniques of causes resulting in incompatibilities in the product material and, consequently, identifying the reasons that influence their quality. The presented method was developed using a new combination of brainstorming (BM), the Ishikawa diagram with 5M rule, the DEMATEL method, and the algorithm used in the MATLAB software. As a result of the proposed applied method, it is possible to create a sequence of actions that include interactions between important causes of product incompatibility, which was supported by the test of this method. This method was shown to support the creation of a rank of importance of improvement actions. This ranking allows for improvement of any product according to the possibilities of enterprises and simultaneously allows for reducing or eliminating products' incompatibilities.
Keywords: DEMATEL method; Ishikawa diagram; improving quality of products; multi-criteria decision method; quality; quality management tools.