Introduction Phlebotomy is an invasive technique that requires technical competence, which often makes novice nurses nervous. We created a phlebotomy training program with roleplaying scenarios in which the learners played the role of a nurse and a patient. Methods The study included 84 novice nurses. They played the role of a patient and a nurse and were administered a survey at the end of the training. Data were analyzed using text mining and natural language processing. Results By playing the role of a patient, novice nurses were able to increase awareness of patients' feelings and understand the principles of nursing techniques. Conclusions Phlebotomy training involving roleplay enabled learners to understand the importance of communication and how to make their patients feel comfortable.
Keywords: novice nurses; nurse role; patient role; phlebotomy; text mining.
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