Corporate Social Responsibility: What Are Foodservice Companies Reporting?

Minseong Kim; Ho-Seok Kim

doi:10.3390/ijerph19159214

Corporate Social Responsibility: What Are Foodservice Companies Reporting?

Int J Environ Res Public Health. 2022 Jul 28;19(15):9214. doi: 10.3390/ijerph19159214.

Authors

Minseong Kim¹, Ho-Seok Kim²

Affiliations

¹ Department of Management & Marketing, College of Business, Louisiana State University Shreveport, Shreveport, LA 71115, USA.
² Department of Hotel Culinary Art and Hospitality Management, Catholic Kwandong University, 24, Beomil-ro 579 beon-gil, Gangneung-si 25601, Korea.

Abstract

This study identified aspects of corporate social responsibility (CSR) activities using online communication tools (i.e., websites and online CSR reports) with an emphasis on the foodservice industry and compared quick-service restaurants and dessert cafes. With the content analysis of 48 foodservice companies, the community, environment, marketplace, vision and values, food, and workforce-centered CSR activities implemented by the selected foodservice companies were measured. In addition, the types CSR information delivered to customers employed by the foodservice companies were investigated. Lastly, there were significant differences between two segments in the foodservice industry in some aspects of CSR activities and types of CSR activities.

Keywords: CSR; corporate social responsibility; environment; foodservice; hospitality and tourism; societal marketing; sustainability index.

MeSH terms

Food
Food Services*
Industry
Social Responsibility*

Grants and funding

This research received no external funding.