The technology can support multi-criteria decision-making processes, allowing managers to identify efficient solutions to complex problems in a structured and rational way. Specially, in time of crises, the use of Decision Support System (DSS) is useful since these situations demand greater accuracy in the decision-making process. Therefore, this study shows the usefulness of the Decision Support System constructed for the FITradeoff method in a practical context involving a decision-making in time of crisis. In special, in this study, the applicability of the FITradeoff DSS is discussed to solve an important problem involving a Brazilian Company. The FITradeoff DSS was employed for a compliance-program problem, in which a company sought to improve its performance in relation to the program. This problem is particularly significant in Brazil where the search for compliance programs has been increasing since the adoption of the anticorruption law. Thus, twenty-eight alternatives were created, and these alternatives were evaluated against five criteria. As a result, most of the alternatives in the top of the ranking are related to Internal Communication aspect. Hence, the DM considered that these alternatives are sufficient to direct the efforts to execute the Compliance Program, and in special this theme can be the focus in this company. Furthermore, in view of recurring crises around the world, companies must identify ways to ensure their internal processes support the sustainability of their business. For decision making in times of crisis, the DSS of the FITradeoff method is an effective tool allowing decision makers to handle complex decisions.
Keywords: Compliance program; Decision support system; FITradeoff Method; Multi-Criteria Decision-Making/Aiding (MCDM/A).
© The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022.