As the problem of the aging population becomes more and more serious, building an intelligent senior care service model and optimizing the senior care service industry become key to the development of the senior care service industry. The key to developing intelligent senior care services is to improve the overall senior care personnel quality and construct a competency model of intelligent institutional senior care professionals. This study used literature research and interviews to establish 31 relevant institutional senior care professional talent competency elements. We proposed six research propositions, prepared questionnaires for empirical analysis, and took caregivers of senior care institutions implementing intelligent management in some cities in Hebei Province, China as samples. This study established and validated 28 competency quality index models of senior care professionals in intelligent institutions in four dimensions: nursing knowledge, professional ability, personal quality, and professional attitude through exploratory factor analysis and confirmatory factor analysis. Based on the index system, this study suggests three aspects: improving the talent recruitment and selection mechanism, talent training and development mechanism, and assessment and incentive mechanism. The traditional talent competency model only focuses on fundamental aspects, such as competence. This study comprehensively establishes an evaluation model from four aspects, providing theoretical and practical significance for selecting and developing talents in intelligent institutions.
Keywords: competency model; intelligent senior care; senior care institutions; senior care professionals.