Patients' perceptions of the quality of nursing services

Ali Reza Yusefi; Shakiba Rohani Sarvestani; Zahra Kavosi; Jamshid Bahmaei; Morteza Mortazavi Mehrizi; Gholamhossein Mehralian

doi:10.1186/s12912-022-00906-1

Patients' perceptions of the quality of nursing services

BMC Nurs. 2022 May 27;21(1):131. doi: 10.1186/s12912-022-00906-1.

Authors

Ali Reza Yusefi¹, Shakiba Rohani Sarvestani², Zahra Kavosi³, Jamshid Bahmaei⁴, Morteza Mortazavi Mehrizi⁵, Gholamhossein Mehralian^{6

7}

Affiliations

¹ Department of Public Health, School of Health, Jiroft University of Medical Sciences, Jiroft, Iran.
² Dr. Mir Hospital, Shiraz University of Medical Sciences, Shiraz, Iran.
³ Health Human Resources Research Center, School of Health Management and Information Sciences , Shiraz University of Medical Sciences, Shiraz, Iran.
⁴ Student Research Committee, School of Management and Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran.
⁵ Department of Occupational Health Engineering, School of Public Health, Shahid Sadoughi University of Medical Scince, Yazd, Iran.
⁶ Pharmacoeconomics and Pharmaceutical Administration, School of Pharmacy, Shahid Beheshti University of Medical Sciences, Tehran, Iran. gholamhossein.mehralian@ntu.ac.uk.
⁷ Nottingham Business School, Nottingham Trent University, Nottingham, UK. gholamhossein.mehralian@ntu.ac.uk.

Abstract

Introduction: The quality of nursing services is one of the main factors accelerating patients' recovery. The present study aimed to examine patients' perceptions of the quality of nursing services in the teaching hospitals of Iran.

Methods: This cross-sectional research was a descriptive-analytical study conducted in 2021, in which 1067 patients were selected as the research sample. The Qualipak nursing quality questionnaire (QUALPAC) was used to collect the required data. Data were analyzed using t-test, ANOVA, and Pearson correlation coefficient using SPSS software version 23.

Results: From the patients' perspective, the mean and standard deviation of the quality of nursing services was 191.47 ± 19.51. Among the quality dimensions, all services quality: psychosocial (91.34 ± 9.34), physical (65.72 ± 10.18), and communication (34.41 ± 6.21) were placed at the moderate level. A significant association was found between patients' age and nursing service quality. The perceived nursing service quality was subject to sex (P = 0.01, t = 1.921) and place of residence (P = 0.02, t = 1.873).

Conclusion: According to the findings, the quality of nurses 'care was "moderate" from the patients' perspectives. Planning is recommended to reinforce and promote the quality of nursing services.

Keywords: Hospital; Iran; Nurse; Nursing services; Patient; Quality.