Developing work on the nature and consequences of negative intergroup contact, this study explores its potential role in sustaining everyday experiences of dehumanization; that is, experiences in which participants report feeling deprived of full human status. As a case study, we explore domestic service relations in a neighbourhood of Pietermaritzburg, South Africa, analysing interviews (n = 22) conducted with Black domestic workers and their families (n = 64 participants in total) about their day-to-day interactions with Indian employers. Drawing on thematic analysis of accounts of paid domestic labour and food-sharing practices, we argue that negative contact experiences may cumulatively engender a sense of dehumanization and associated feelings of humiliation: a response marked by intertwined constructions of shame and injustice. Implications for understanding wider problems of intergroup conflict and political solidarity are discussed and avenues for future research proposed.
Keywords: dehumanization; humiliation; intergroup contact; paid domestic labour; prejudice.
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