For many years, mental health has been hidden behind a veil of shame and prejudice. In 2017, studies claimed that 10.7% of the global population suffered from mental health disorders. Recently, people started seeking relaxing treatment through technology, which enhanced and expanded mental health care, especially during the COVID-19 pandemic, where the use of mental health forums, websites, and applications has increased by 95%. However, these solutions still have many limits, as existing mental health technologies are not meant for everyone. In this work, an up-to-date literature review on state-of-the-art of mental health and healthcare solutions is provided. Then, we focus on Arab-speaking patients and propose an intelligent tool for mental health intent recognition. The proposed system uses the concepts of intent recognition to make mental health diagnoses based on a bidirectional encoder representations from transformers (BERT) model and the International Neuropsychiatric Interview (MINI). Experiments are conducted using a dataset collected at the Military Hospital of Tunis in Tunisia. Results show excellent performance of the proposed system (the accuracy is over 92%, the precision, recall, and F1 scores are over 94%) in mental health patient diagnosis for five aspects (depression, suicidality, panic disorder, social phobia, and adjustment disorder). In addition, the tool was tested and evaluated by medical staff at the Military Hospital of Tunis, who found it very interesting to help decision-making and prioritizing patient appointment scheduling, especially with a high number of treated patients every day.
Keywords: BERT model; MINI; intent recognition; machine learning; mental health; natural language processing; psychiatry.