The COVID-19 pandemic effects on the hospitality industry using social systems theory: A multi-country comparison

Valeriya Shapoval; Peder Hägglund; Abraham Pizam; Villy Abraham; Mats Carlbäck; Tobias Nygren; Riana Madison Smith

doi:10.1016/j.ijhm.2020.102813

The COVID-19 pandemic effects on the hospitality industry using social systems theory: A multi-country comparison

Int J Hosp Manag. 2021 Apr:94:102813. doi: 10.1016/j.ijhm.2020.102813. Epub 2020 Dec 28.

Authors

Valeriya Shapoval¹, Peder Hägglund¹, Abraham Pizam¹, Villy Abraham², Mats Carlbäck³, Tobias Nygren³, Riana Madison Smith¹

Affiliations

¹ Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, USA.
² Technology Marketing Department, Sapir College, Israel.
³ School of Hospitality, Culinary Arts and Hospitality, Örebro University, Sweden.

Abstract

In the last few decades, there have been numerous crises and disasters that negatively affected the hospitality industry. Different countries around the world experienced natural disasters, financial crises, violent attacks, and public health crises, all of which were studied in detail, except for public health crises. Thus, this study focuses on the effects of the Covid-19 public health crisis on the hospitality industry from the viewpoint of a select group of hospitality leaders in the USA, Israel, and Sweden. The opinions and viewpoints of these leaders focused on the handling of the Covid-19 crisis through the lens of the social systems theory and Hofstede's (1980) cultural dimensions.

Keywords: COVID-19 pandemic; Health-related crisis; Hospitality industry; Qualitative research.