Students' Performance in Online Learning Environment: The Role of Task Technology Fit and Actual Usage of System During COVID-19

Sameera Butt; Asif Mahmood; Saima Saleem; Tayyiba Rashid; Amir Ikram

doi:10.3389/fpsyg.2021.759227

Students' Performance in Online Learning Environment: The Role of Task Technology Fit and Actual Usage of System During COVID-19

Front Psychol. 2021 Nov 4:12:759227. doi: 10.3389/fpsyg.2021.759227. eCollection 2021.

Authors

Sameera Butt¹, Asif Mahmood², Saima Saleem¹, Tayyiba Rashid³, Amir Ikram⁴

Affiliations

¹ Institute of Quality and Technology Management, University of the Punjab, Lahore, Pakistan.
² Department of Business Studies, Namal Institute, Mianwali, Pakistan.
³ Department of Industrial Engineering and Management, University of the Punjab, Lahore, Pakistan.
⁴ Institute of Business and Management, University of Engineering and Technology, Lahore, Pakistan.

Abstract

The 2019 Pandemic has forced students to take online classes, increasing their stress levels and negatively impacting their academic performance. This issue urges the development of a mechanism to make online learning more effective in this nerve-racking time. Therefore, the present study has integrated the task technology fit (TTF) model and the DeLone and McLean Model of Information Systems Success (DMISM) to address the stated issue. The data were collected from 330 and 326 students of top-ranked public and private universities of Punjab, respectively. The theoretical framework was analyzed with the help of structural equation modeling (SEM) using Analysis of Moment Structures (AMOS). The findings indicate that overall quality positively predicts performance through the mediating role of user satisfaction and TTF. The overall quality also positively elevates performance through the mediating role of user satisfaction and actual usage of the system. Moreover, perceived usefulness proved to be a moderator between overall quality and user satisfaction. Finally, the expected practical and theoretical implications have also been discussed.

Keywords: COVID-19 pandemic; e-learning; overall quality; performance; students behavior; task technology fit.