Digital technologies can be important to policy-makers and public servants, as these technologies can increase infrastructure performance and reduce environmental impacts. For example, utilizing data from sensors in sewer systems can improve their management, which in turn may result in better surface water quality. Whether such big data from sensors is utilized is, however, not only a technical issue, but also depends on different types of social and institutional conditions. Our article identifies individual, organizational, and institutional barriers at the level of sub-states that hinder the evaluation of data from sewer systems. We employ fuzzy-set Qualitative Comparative Analysis (fsQCA) to compare 23 Swiss sub-states and find that two barriers at different levels can each hinder data evaluation on their own. More specifically, either a lack of vision at the individual level or a lack of resources at the organizational level hinder the evaluation of data. Findings suggest that taking into account different levels is crucial for understanding digital transformation in public organizations.
Keywords: Data utilization; Digital transformation; Infrastructure; QCA; Switzerland; Wastewater.
© The Author(s) 2021.