Maternal Satisfaction With Delivery Services and its Associated Factors Among Mothers Who Gave Birth at Public Health Centers in Yeka Sub City, Addis Ababa, Ethiopia

Daniel Eziawdres; Walelegn Worku; Molla Taye

doi:10.1177/11786329211050722

Maternal Satisfaction With Delivery Services and its Associated Factors Among Mothers Who Gave Birth at Public Health Centers in Yeka Sub City, Addis Ababa, Ethiopia

Health Serv Insights. 2021 Oct 20:14:11786329211050722. doi: 10.1177/11786329211050722. eCollection 2021.

Authors

Daniel Eziawdres¹, Walelegn Worku², Molla Taye³

Affiliations

¹ Addis Continental Institute of Public Health, Addis Ababa, Ethiopia.
² Department of Occupational and Environmental Health, Institute of Public Health, College of Medicine and Health Sciences, The University of Gondar, Central Gondar, Ethiopia.
³ Department of Anatomy, School of Medicine, College of Medicine and Health Sciences, The University of Gondar, Central Gondar, Ethiopia.

Abstract

This study aimed to assess maternal satisfaction and associated factors with delivery care services uptake among mothers who gave birth at public health centers. An institution-based cross-sectional study was conducted in the Yeka Sub-City in Addis Ababa, Ethiopia. A systematic sampling technique was used to select mothers. Bivariable and multivariable analysis was done to identify associated variables. The overall mothers' satisfaction with delivery care services uptake was 63%. The median age of the participants was 28 years. In multivariable analysis privacy measures taken at delivery care services uptake, mothers' education level, occupational status of mothers, and family income level of mothers were associated with mothers' satisfaction in delivery care services. Mother's income levels of 1501 to 5000 birr were satisfied with the service (AOR = 2.49; 95% CI: 1.3, 4.76). However, mothers whose income below1500 birr were dissatisfied. In conclusion, a mother's educational level, occupational status, and family income affect mothers' satisfaction with delivery care services uptake in public health centers, in the Yeka Sub-City. Evaluating health care services uptake from the client's point of view and targeting to identify problems is very necessary.

Keywords: Mothers; associated factor; delivery; satisfaction; service.