The coronavirus (COVID-19) pandemic has significant impacts on refugee populations and created social, economic as well as public health crises that led to multipronged challenges and barriers to resettlement services and community support. This study aims to explore the impacts of the pandemic on refugee service provision from the standpoint of refugee-serving professionals, refugee community leaders, and volunteers. Using rapid evaluation and appraisal methods, we conducted individual and focus group interviews with 42 key stakeholders in refugee services, followed by a brief online survey with 69 service providers. A thematic analysis revealed how preexisting are conflated with emergent barriers during the pandemic and how such cumulative adversities experienced by the refugee community have widened the gaps in social services and healthcare as well as social support within the refugee community. This study proposes several implications for future research and policy in social work with refugee populations during the post-COVID time.
Keywords: COVID-19; Refugee resettlement services; rapid assessment.