Nurses' experiences in voluntary error reporting: An integrative literature review

Ming Wei Jeffrey Woo; Mark James Avery

doi:10.1016/j.ijnss.2021.07.004

Nurses' experiences in voluntary error reporting: An integrative literature review

Int J Nurs Sci. 2021 Aug 2;8(4):453-469. doi: 10.1016/j.ijnss.2021.07.004. eCollection 2021 Oct 10.

Authors

Ming Wei Jeffrey Woo^{1

2}, Mark James Avery²

Affiliations

¹ School of Health & Social Sciences, Nanyang Polytechnic, Singapore.
² Department of Health Services Management, School of Medicine, Griffith University, Brisbane, Australia.

Abstract

Objective: This integrative review aimed to examine and understand nurses' experiences of voluntary error reporting (VER) and elucidate factors underlying their decision to engage in VER.

Method: This is an integrative review based on Whittemore & Knafl five-stage framework. A systematic search guided by the PRISMA 2020 approach was performed on four electronic databases: CINAHL, Medline (PubMed), Scopus, and Embase. Peer-reviewed articles published in the English language from January 2010 to December 2020 were retrieved and screened for relevancy.

Results: Totally 31 papers were included in this review following the quality appraisal. A constant comparative approach was used to synthesize findings of eligible studies to report nurses' experiences of VER represented by three major themes: nurses' beliefs, behavior, and sentiments towards VER; nurses' perceived enabling factors of VER and nurses' perceived inhibiting factors of VER. Findings of this review revealed that nurses' experiences of VER were less than ideal. Firstly, these negative experiences were accounted for by the interplays of factors that influenced their attitudes, perceptions, emotions, and practices. Additionally, their negative experiences were underpinned by a spectrum of system, administrative and organizational factors that focuses on attributing the error to human failure characterized by an unsupportive, blaming, and punitive approach to error management.

Conclusion: Findings of this review add to the body of knowledge to inform on the areas of focus to guide nursing management perspectives to strengthen institutional efforts to improve nurses' recognition, reception, and contribution towards VER. It is recommended that nursing leaders prioritize and invest in strategies to enhance existing institutional error management approaches to establish a just and open patient safety culture that would promote positivity in nurses' overall experiences towards VER.

Keywords: Experience; Medical errors; Nurses; Patient safety; Voluntary error reporting.

Publication types

Review