Understanding patient reviews with minimum supervision

Abstract

Understanding patient opinions expressed towards healthcare services in online platforms could allow healthcare professionals to respond to address patients' concerns in a timely manner. Extracting patient opinion towards various aspects of health services is closely related to aspect-based sentiment analysis (ABSA) in which we need to identify both opinion targets and target-specific opinion expressions. The lack of aspect-level annotations however makes it difficult to build such an ABSA system. This paper proposes a joint learning framework for simultaneous unsupervised aspect extraction at the sentence level and supervised sentiment classification at the document level. It achieves 98.2% sentiment classification accuracy when tested on the reviews about healthcare services collected from Yelp, outperforming several strong baselines. Moreover, our model can extract coherent aspects and can automatically infer the distribution of aspects under different polarities without requiring aspect-level annotations for model learning.

Keywords: Aspect extraction; Patient reviews; Sentiment analysis.