[The importance of quality and risk management processes with the activation of a white plan]

Abstract

A crisis may not, at first sight, seem like the best time to implement a quality and risk management approach. However, the management of the Covid-19 crisis at Dijon Bourgogne university hospital benefited greatly from the input of tools and the quality culture. These enabled it to adapt and to implement the continuous improvement of its crisis management.

Keywords: assessment; feedback; gestion des risques; patient tracer; patient traceur; process qualité; quality process; retour d'expérience; risk management; évaluation.