The Virtual Care Experience of Patients Diagnosed With COVID-19

Freya Raffan; Teresa Anderson; Tim Sinclair; Miranda Shaw; Sue Amanatidis; Rajip Thapa; Sarah Jane Nilsson; Dianna Jagers; Andrew Wilson; Fiona Haigh

doi:10.1177/23743735211008310

The Virtual Care Experience of Patients Diagnosed With COVID-19

J Patient Exp. 2021 Apr 18:8:23743735211008310. doi: 10.1177/23743735211008310. eCollection 2021.

Authors

Affiliations

¹ Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia.
² Sydney Local Health District, Camperdown, New South Wales, Australia.
³ Menzies Centre for Health Policy, University of Sydney, Sydney, New South Wales Australia.
⁴ Research and Development Unit, Centre for Health Equity, University of New South Wales, Sydney, New South Wales, Australia.

Abstract

Virtual models of care are seen as a sustainable solution to the growing demand for health care. This paper analyses the experience of virtual care among patients diagnosed with COVID-19 in home isolation or health hotel quarantine using a patient-reported experience questionnaire. Results found that patients respond well to virtual models of care during a pandemic. Lessons learned can inform future developments of virtual care models.

Keywords: COVID-19; access to care; patient expectations; patient feedback; patient satisfaction; technology; telehealth.