In order to improve the user experience of public fitness equipment, based on the principles of experience design principle, the Norman 3-level theory is used to obtain product materials, using safety, equipment practicality, product interest, and humanistic construction experience. The 5-level Likert evaluation scale is used to conduct a satisfaction survey on the index factors. According to the score, the fuzzy comprehensive evaluation method is applied to calculate the weights and average satisfaction values of the first and second indexes and discover the practical characteristics, interesting characteristics, and humanities of users. The characteristic satisfaction is low. The IPA model is used to analyze and evaluate the position of each evaluation index factor quadrant, and the experience factors that need improvement are obtained. In view of the analysis results, suggestions for advancement of public fitness equipment and factors in urgent need of improvement are put forward, and the safety experience refine design of the stroller is provided, which offers an effective reference for the experience design of public fitness equipment.
Keywords: FAHP; IPA model; experience design; public fitness equipment; satisfaction.