[The human dimension, a driver in nurses' approach to quality]

Abstract

In a healthcare facility, the way in which health professionals envisage quality can explain the different levels of investment observed. Documentary research into the representations of quality among caregivers identified the human and regulatory dimensions which influence their engagement. It opens up prospects for the involvement of lead nurses for quality, trained in encouraging a change of perspectives and the appropriation of a quality culture.

Keywords: démarche qualité; infirmier; lead nurse for quality; mediation; médiation; quality approach; quality of care; qualité de soins; representation; représentation; référent qualité.