The global demand for electrical and electronic equipment has undergone continuous growth in recent years due to the effect of industrialization and technological development. This indicates substantial quantities of e-waste that need to be managed properly to reduce their environmental impact and to avoid inappropriate forms of disposal. The purpose of this paper is to review the most popular multi-criteria decision-making approaches applied to the management of waste electrical and electronic equipment, analyzing how they are used to contribute to the improvement of management strategies along the entire supply chain. For this purpose, a methodological protocol for the collection, selection, and analysis of the scientific literature was applied, identifying 44 papers on which to conduct this study. The results showed that numerous authors have developed multi-criteria approaches, with particular attention to recycling phase. The analytic hierarchy process is the most widespread multi-criteria approach, often coupled with VIKOR, DELPHI, and TOPSIS methods. The numerous decision making criteria adopted cover different reference dimensions: environmental, economic, social, technical, and legal. Considering environmental aspects also in decision making processes means enhancing the relevance of this dimension, as well as encouraging practices that reduce the impact of toxic substances on the environment and living organisms.
Keywords: decision support model; e-waste management; literature review; multi-criteria decision making; waste electrical and electronic equipment (WEEE).