[Parents' satisfaction in onco-hematology units]

Abstract

Introduction: patient satisfaction is a quality of care predictor that allows to identify specific areas of improvement. Frequently, parents are who provide this information when their children are too young or cannot communicate. The aim of the study was to determine parents' satisfaction with paediatric oncology care and its relationship with sociodemographic variables.

Material and methods: a cross-sectional observational study was carried out. Parents whose children suffered from cancer and were treated in the oncology ward and oncology day hospital in Asturias were included. A questionnaire with sociodemographic variables and the Cuestionario de Calidad de Cuidados de Enfermería (CUCACE), that evaluates experience and satisfaction with care through two dimensions (range from 0 to 100), were used.

Results: 24 parents agreed to particape. The average in experience dimension of CUCACE was 88,99 and 87,01 in satisfaction. All participants referred as positive the treat received at the units, however, 41,7% declared it should be enhanced. No relationship between satisfaction and sociodemographic variables were found.

Conclusions: Parents of children with cancer demonstrated high satisfaction with care. Information and communication with medical staff need to be strengthened.

Keywords: Atención de enfermería; Cancer; Child; Cáncer; Niño; Nursing care; Padres; Paediatrics; Parents; Patient Satisfaction; Pediatría; Satisfacción del paciente.