Cognitive job crafting as mediator between behavioral job crafting and quality of care in residential homes for the elderly

PLoS One. 2020 Dec 15;15(12):e0243726. doi: 10.1371/journal.pone.0243726. eCollection 2020.

Abstract

Extending previous studies on job crafting, the aim of the present study is to analyze the effect of job crafting on quality of care in residential homes for elderly people in two European countries (Spain and Sweden). We hypothesize that cognitive crafting could be a consequence of behavioral crafting and that it will mediate the relationship between behavioral crafting and the perception of quality of care. A correlational design was used, with two-waves approximately 12 months apart (n = 226). Our results indicate that behavioral job crafting at T1 had an effect on cognitive job crafting at T2, relational job crafting at T1 increases quality of care at T2, and the mediation effect of cognitive job crafting. These results indicate that we must differentiate between the two forms of crafting (behavioral and cognitive), not as indicators of the same latent construct, but as aggregates. Additionally, we point out two main implications for managerial practice. First, as relational job crafting has a direct effect on quality of care, it is important to assure an organizational culture oriented towards employees. Secondly, due to the mediation effect of cognitive job crafting, managers should facilitate meaningful work environments. To do so, jobs should be re-designed, increasing skills variety, identity and significance.

Publication types

  • Observational Study
  • Research Support, Non-U.S. Gov't

MeSH terms

  • Aged
  • Cognition
  • Female
  • Health Personnel / organization & administration*
  • Health Personnel / psychology
  • Health Personnel / statistics & numerical data
  • Homes for the Aged / organization & administration*
  • Homes for the Aged / statistics & numerical data
  • Humans
  • Job Satisfaction
  • Male
  • Professional Role / psychology
  • Quality of Health Care / organization & administration*
  • Spain
  • Surveys and Questionnaires / statistics & numerical data
  • Sweden
  • Work Engagement*
  • Workplace / organization & administration*
  • Workplace / psychology
  • Workplace / statistics & numerical data

Grants and funding

KW received funding from the Swedish Research Council for Health, Working Life and Welfare - FORTE (Forte Dnr 2015-00708). https://forte.se/en/ The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.