The COVID-19 pandemic led to drastically altered working practices. During the UK lockdown, a questionnaire was distributed to water professionals to understand their experiences and perceptions of organisational response. Findings were evaluated on the measures of mitigation, adaptation, coping and learning. Employees' perceived there were adequate procedures to mitigate a threat, partly due to preparations for Brexit. Participants quickly adapted, with eighty-four percent working from home. Coping was experienced at an individual and sector level. IT issues and care responsibilities made it harder for individuals to cope, but good communication and signposting of support helped. Eighty percent felt able to continue their usual role, implying coping mechanisms were effective. At the sector level, coping involved the ability to meet an increased water demand with a remote workforce. Lessons learned highlight the importance of communication and collaboration. Future crisis plans should prepare for prolonged crises of international magnitude and multiple threats.
Keywords: COVID‐19; employees; organisations; resilience; water sector.
© 2020 CIWEM.