Pharmacists, are words enough? The case for pictograms as a valuable communication tool

Res Social Adm Pharm. 2021 Aug;17(8):1518-1522. doi: 10.1016/j.sapharm.2020.10.013. Epub 2020 Oct 28.

Abstract

Despite living in a visually saturated world, with visual content permeating seemingly every aspect of our lives, an area in which visuals are still under-represented is health communication. Written health information, including medicines information, has generally been reported as being reader-unfriendly, offering challenges and barriers to even the most literate of readers with its often lengthy, detailed documents, use of medical jargon, and densely packed small text. The inclusion of visual content in the form of pictograms offers the potential to enhance the attractiveness and reader-friendliness of the information as well as improving comprehension and recall of medicines and general health information. This commentary presents the case of pictograms as a valuable tool in medicines information, urging pharmacists to consider their adoption in practice, but also sounding a note of caution when using pictograms.

Keywords: Communication tool; Comprehension and recall; Medicine information; Pictograms; Use in practice.

MeSH terms

  • Communication
  • Comprehension
  • Health Communication*
  • Humans
  • Pharmacists*