Implementing TeamSTEPPS to Facilitate Workplace Civility and Nurse Retention

J Nurses Prof Dev. 2020 Sep/Oct;36(5):259-265. doi: 10.1097/NND.0000000000000666.

Abstract

Teamwork contributes to quality and may also reduce incivility and improve nurse retention. An evaluation of a TeamSTEPPS implementation in an intensive care unit included an assessment of teamwork, retention, and incivility. Teamwork improvement occurred from the initial assessment to 3 months later (U = 650, p = .001). Nurses planning to stay increased from 58% in 2016 to 89% in 2018. There was no change in incivility. The study provides strategies and lessons learned.

MeSH terms

  • Adult
  • Humans
  • Incivility / prevention & control*
  • Intensive Care Units*
  • Middle Aged
  • Nurses / statistics & numerical data*
  • Organizational Culture
  • Organizational Innovation
  • Patient Care Team*
  • Personnel Turnover / statistics & numerical data
  • Workplace*