Adaptive behaviour has become a crucial aspect in current flood risk management strategies across the globe, especially in response to potential consequences of flood hazards and facing challenges of climate change. There are several factors which influence the motivation to implement flood risk management strategies such as property-level flood risk adaptation (PLFRA) measures. This paper assesses and evaluates the role of risk communication, which is a vital and overarching driver or barrier in the successful implementation of PLFRA measures. We explored this issue through a bootstrapped Q-methodology with 20 residents in the urban area of Graz, Austria, who have been affected by flood events in the past. Additionally, semi-structured interviews concerning risk communication were conducted with the participants to understand the preferred risk communication modes. The results show that respondents have a high level of perceived self-efficacy (most have implemented PLFRA measures), that there is general distrust in public protection measures and that there is a high understanding of residual risk. Considering the communication modes preferred by a majority of respondents, face-to-face interaction with unbiased experts is more attractive than online applications. Additionally, citizens want to be engaged in decision-making processes concerning public protection measures in their area. This calls for participatory processes in flood risk management which involve mutual knowledge transfer and social learning.