Transgender women's satisfaction with healthcare services: A mixed-methods pilot study

Perspect Psychiatr Care. 2020 Oct;56(4):926-938. doi: 10.1111/ppc.12514. Epub 2020 Apr 14.

Abstract

Background: Many transgender women are dissatisfied with healthcare services PURPOSE: (a) To describe satisfaction/dissatisfaction with healthcare services; and (b) to describe barriers/facilitators of satisfaction with healthcare services among a sample of transgender women.

Design and methods: A mixed methods design collected quantitative data (n = 50) and qualitative data (n = 25) from transgender women.

Findings: Quantitatively, satisfaction with healthcare services was high among the participants, with lower areas related to healthcare systems issues. Qualitatively, participants identified barriers and facilitators of healthcare satisfaction.

Implications: This study provides clinical, research, educational, and policy implications for improving healthcare satisfaction among transgender women.

Keywords: healthcare services; mixed methods research; satisfaction; transgender women.

MeSH terms

  • Adult
  • Aged
  • Delivery of Health Care
  • Female
  • Humans
  • Male
  • Middle Aged
  • Patient Satisfaction*
  • Pilot Projects
  • Transgender Persons / psychology*
  • United States
  • Young Adult