Dealing With Human Resources in the Age of Consumer 4.0: Aiming to Improve Service Delivery

Front Psychol. 2020 Jan 21:10:3058. doi: 10.3389/fpsyg.2019.03058. eCollection 2019.

¹ Department of Business Administration, University of Castilla La Mancha, Talavera de la Reina, Spain.
² Department of Business Administration, University of Castilla La Mancha, Cuenca, Spain.
³ Department of Business Administration, University of Castilla La Mancha, Toledo, Spain.

No abstract available

Keywords: Customer 4.0; I.O.T; Industry 4.0; Marketing 4.0; business ecosystems; human resources; service; skills and competences 4.0.