Usability Factors Associated With Physicians' Distress and Information System-Related Stress: Cross-Sectional Survey

Tarja Heponiemi; Sari Kujala; Suvi Vainiomäki; Tuulikki Vehko; Tinja Lääveri; Jukka Vänskä; Eeva Ketola; Sampsa Puttonen; Hannele Hyppönen

doi:10.2196/13466

Usability Factors Associated With Physicians' Distress and Information System-Related Stress: Cross-Sectional Survey

JMIR Med Inform. 2019 Nov 5;7(4):e13466. doi: 10.2196/13466.

Authors

Tarja Heponiemi¹, Sari Kujala², Suvi Vainiomäki³, Tuulikki Vehko¹, Tinja Lääveri⁴, Jukka Vänskä⁵, Eeva Ketola¹, Sampsa Puttonen⁶, Hannele Hyppönen¹

Affiliations

¹ National Institute for Health and Welfare, Helsinki, Finland.
² Aalto University, Espoo, Finland.
³ University of Turku, Turku, Finland.
⁴ Helsinki University Hospital and University of Helsinki, Helsinki, Finland.
⁵ Finnish Medical Association, Helsinki, Finland.
⁶ Finnish Institute of Occupational Health, Helsinki, Finland.

PMID: 31687938
PMCID: PMC6913751
DOI: 10.2196/13466

Abstract

Background: Constantly changing and difficult-to-use information systems have arisen as a significant source of stress in physicians' work. Physicians have reported several usability problems, system failures, and a lack of integration between the systems and have experienced that systems poorly support the documentation and retrieval of patient data. This stress has kept rising in the 21st century, and it seems that it may also affect physicians' well-being.

Objective: This study aimed to examine the associations of (1) usability variables (perceived benefits, technical problems, support for feedback, and user-friendliness), (2) the number of systems in daily use, (3) experience of using information systems, and (4) participation in information systems development work with physicians' distress and levels of stress related to information systems (SRIS) levels.

Methods: A cross-sectional survey was conducted among 4018 Finnish physicians (64.82%, 2572 out of 3968 women) aged between 24 and 64 years (mean 46.8 years) in 2017. The analyses of covariance were used to examine the association of independent variables with SRIS and distress (using the General Health Questionnaire) adjusted for age, gender, employment sector, specialization status, and the electronic health record system in use.

Results: High levels of technical problems and a high number of systems in daily use were associated with high levels of SRIS, whereas high levels of user-friendliness, perceived benefits, and support for feedback were associated with low levels of SRIS. Moreover, high levels of technical problems were associated with high levels of psychological distress, whereas high levels of user-friendliness were associated with low distress levels. Those who considered themselves experienced users of information systems had low levels of both SRIS and distress.

Conclusions: It seems that by investing in user-friendly systems with better technical quality and good support for feedback that professionals perceive as being beneficial would improve the work-related well-being and overall well-being of physicians. Moreover, improving physicians' skills related to information systems by giving them training could help to lessen the stress that results from poorly functioning information systems and improve physicians' well-being.

Keywords: computers, digital; electronic health records; health information systems; physicians.

©Tarja Heponiemi, Sari Kujala, Suvi Vainiomäki, Tuulikki Vehko, Tinja Lääveri, Jukka Vänskä, Eeva Ketola, Sampsa Puttonen, Hannele Hyppönen. Originally published in JMIR Medical Informatics (http://medinform.jmir.org), 05.11.2019.