Personalized Implementation of Video Telehealth

Jan A Lindsay; Stephanie C Day; Amber B Amspoker; Terri L Fletcher; Julianna Hogan; Giselle Day; Ashley Helm; Melinda A Stanley; Lindsey A Martin

doi:10.1016/j.psc.2019.08.001

Personalized Implementation of Video Telehealth

Psychiatr Clin North Am. 2019 Dec;42(4):563-574. doi: 10.1016/j.psc.2019.08.001. Epub 2019 Oct 1.

Authors

Jan A Lindsay¹, Stephanie C Day², Amber B Amspoker³, Terri L Fletcher⁴, Julianna Hogan⁴, Giselle Day⁵, Ashley Helm⁵, Melinda A Stanley⁶, Lindsey A Martin³

Affiliations

¹ VA South Central Mental Illness Research, Education and Clinical Center (a virtual center); Houston VA HSR&D Center for Innovations in Quality, Effectiveness and Safety, Michael E. DeBakey VA Medical Center (MEDVAMC152), 2002 Holcombe Boulevard, Houston, TX 77030, USA; Department of Psychiatry and Behavioral Sciences, Baylor College of Medicine, One Baylor Plaza, Houston, TX 77030, USA. Electronic address: Jan.Lindsay2@va.gov.
² VA South Central Mental Illness Research, Education and Clinical Center (a virtual center); Department of Psychiatry and Behavioral Sciences, Baylor College of Medicine, One Baylor Plaza, Houston, TX 77030, USA.
³ Houston VA HSR&D Center for Innovations in Quality, Effectiveness and Safety, Michael E. DeBakey VA Medical Center (MEDVAMC152), 2002 Holcombe Boulevard, Houston, TX 77030, USA; Department of Psychiatry and Behavioral Sciences, Baylor College of Medicine, One Baylor Plaza, Houston, TX 77030, USA.
⁴ VA South Central Mental Illness Research, Education and Clinical Center (a virtual center); Houston VA HSR&D Center for Innovations in Quality, Effectiveness and Safety, Michael E. DeBakey VA Medical Center (MEDVAMC152), 2002 Holcombe Boulevard, Houston, TX 77030, USA; Department of Psychiatry and Behavioral Sciences, Baylor College of Medicine, One Baylor Plaza, Houston, TX 77030, USA.
⁵ VA South Central Mental Illness Research, Education and Clinical Center (a virtual center); Houston VA HSR&D Center for Innovations in Quality, Effectiveness and Safety, Michael E. DeBakey VA Medical Center (MEDVAMC152), 2002 Holcombe Boulevard, Houston, TX 77030, USA.
⁶ Department of Psychiatry and Behavioral Sciences, Baylor College of Medicine, One Baylor Plaza, Houston, TX 77030, USA.

PMID: 31672207
DOI: 10.1016/j.psc.2019.08.001

Abstract

This article describes the Personalized Implementation for Video Telehealth strategy to increase adoption of video telehealth to home (VTH) across a large, urban Veterans Health Administration medical center and applications for broader use in non-VHA settings. The authors fully integrated VTH into existing mental health clinics, resulting in (1) a significant increase in the number of patients receiving VTH, (2) a significant increase in the number of VTH visits relative to median national improvement, (3) a greater number of unique specialty mental health clinics offering VTH in Houston, and (4) a greater number of community clinics active in delivering VTH.

Keywords: Delivery of health care; Health services research; Implementation; Mental health; Telemedicine; Veterans.

Published by Elsevier Inc.

Publication types

Research Support, U.S. Gov't, Non-P.H.S.
Review

MeSH terms

Delivery of Health Care* / statistics & numerical data
Health Services Research*
Humans
Mental Health Services* / statistics & numerical data
Telemedicine* / statistics & numerical data
United States
United States Department of Veterans Affairs* / statistics & numerical data