Implementing an outreach headspace mental health service to increase access for disadvantaged and rural youth in Southern Tasmania

Abstract

Problem: Barriers, including distance and lack of transport, make it difficult for young people to access mental health services such as headspace.

Design: A collaborative mental health outreach service initiative with outcome measures assessed at baseline and after 2 years.

Setting: The service was designed and implemented by headspace Hobart and Pulse Youth Health Service based in Glenorchy, Tasmania, Australia.

Key measures for improvement: Number of rural and socio-economically disadvantaged young people accessing the outreach service. Wait time to see a mental health clinician.

Strategies for change: Organisational leadership and adoption of co-design principles. Staff and youth from both services were engaged in planning and implementation. Regular service reviews were undertaken by representatives from both organisations.

Effects of change: Numbers of young people from rural and socio-economically disadvantaged areas accessing the service increased. Wait times to see a mental health clinician were reduced by a minimum 10 working days.

Lessons learnt: Staff engagement was vital in supporting and promoting the new outreach service. The risk of diluting the headspace model fidelity was ameliorated by collaborating with an existing, complimentary youth health service. The success of the service has resulted in four more outreach sites. Although administration resources are stretched, the outreach model offers an opportunity to increase access to youth-friendly mental health services for young people from disadvantaged and rural areas of Southern Tasmania.

Keywords: mental disorders; organisational change; regional; service barrier; young people.